Online Support

Support is available to all users, but priority is given to those who have purchased Magic Kite products. To ensure you receive priority support, please enter your license key in the form to the right.

Your license key is displayed in the About dialog of your Magic Kite software. You may transmit your key automatically by pressing the Technical Support button in that dialog.

Frequently Asked Questions

Q: When I try to start VideoGenesis I get the error:

"No effects are installed on your system. Please install ACDSee 4.x or 5.x before using VideoGenesis."

A: VideoGenesis for ACDSee requires the filters that are installed with FotoCanavas, the ACDSee editor. If you return to the ACDSee installer (you can access it through Add/Remove Programs) and add FotoCanvas to your installation, VideoGenesis will work.

Q: Does VideoGenesis support Quicktime (.mov) videos?
A: Not yet. Quicktime will be supported in a future version of VideoGenesis .

Q: Will Magic Kite make other plug-ins for ACDSee?
A: Yes! VideoGenesis is just the first. We also have plans for stand-alone software. Please continue to visit magickite.com for updates, or join our low-volume mailing list to receive Magic Kite news in your Inbox.